Is ACCOR down or not working?

What happened to Accor Hotels, why did the service go down and not work? Here you can see who else is having the same problem with Accor Hotels, as well as possible solutions. According to our statistics, the following most often do not work: App, Check-out, Checkout, Login, Reservations, Search, Website.

Current status: No failures

At the moment, according to our data, Accor Hotels is working fine, but single failures are possible. If Accor Hotels does not work for you, then report your problem and write a comment.
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Accor Hotels outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 21:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100064757794389
  • Twitter: http://www.twitter.com/All

Facts

Owned by Parvus Asset Management Europe Limited, Kingdom Holding Company, Qatar Investment Authority, BlackRock
Official website group.accor.com, group.accor.com, restaurants.accorhotels.com, restaurantsandbars.accor.com, accorhotels.com, all.accor.com
Started 1967
Country France

Related

  • Parvus Asset Management Europe Limited
  • Kingdom Holding Company
  • Qatar Investment Authority
  • BlackRock

About Accor Hotels

Accor is a French hotel group founded in 1967. It operates in the hospitality and tourism industries and is headquartered in France. The group traces its origins to founders including Paul Dubrule and Gérard Pélisson. Major shareholders recorded include Qatar Investment Authority, Kingdom Holding Company, BlackRock, and Parvus Asset Management Europe Limited. Official sites include group.accor.com and all.accor.com.
Accor runs one of the largest hotel platforms in the world, so its booking site and app carry a lot of traffic at any given moment. When something slows down, it usually affects search, reservations, or check-out at once. This page tracks the current state of Accor's digital services and keeps a record of past problems. If your booking suddenly fails or your account will not open, check here first. Most issues are short, and knowing whether it is you or them saves a lot of guessing.
Accor Hotels is the guest-facing platform for the Accor group, a French hospitality company. The website and app cover searching for hotels, managing reservations, logging into your account, and completing check-in and check-out. Because these steps connect to payment systems and individual hotel systems, a fault in one link can disrupt the whole flow. The usual trouble spots are login sessions that drop, search results that fail to load, and payment pages that time out during check-out. App users sometimes see stale booking details after a sync delay. These are normally platform issues, not problems with your reservation itself. On your side, a few checks help. Try signing out and back in, or open the site in a private browsing window. Clear the app cache if your bookings look outdated. Confirm your card details are current before retrying a payment, and avoid submitting the same booking twice. If everything else works but Accor will not load, the outage is likely on their end.

Questions

Is Accor Hotels down right now?

According to reports on this page, Accor Hotels looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Accor Hotels yet.

Why did my check-out fail but my card was still charged?

A timeout during payment can process the charge even if the confirmation page never loads. Check your email for a receipt first. If the charge appears but no confirmation arrived, contact Accor support with the date, amount, and property name before trying again.

The app shows an old reservation that I already cancelled. What should I do?

This is usually a sync delay between the app and the booking system. Force close the app and reopen it, or pull down to refresh on your bookings list. If the stale entry stays for more than a day, check the same reservation on the website and contact support if they disagree.

Accor Hotels - error and failure reports, troubleshooting methods

Is ACCOR down or not working?
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