Is British Gas Trading Limited down or not working?

What happened to British Gas, why did the service go down and not work? Here you can see who else is having the same problem with British Gas, as well as possible solutions. According to our statistics, the following most often do not work: Gas, Login, Pay Bills, Power, Website.

Current status: No failures

At the moment, according to our data, British Gas is working fine, but single failures are possible. If British Gas does not work for you, then report your problem and write a comment.
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British Gas outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 03:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: http://www.facebook.com/100465485648
  • Twitter: http://www.twitter.com/britishgas

Facts

Owned by Centrica
Official website britishgas.co.uk
Started 1973, 1997
Country United Kingdom

Related

  • Centrica

About British Gas

British Gas, also known as British Gas Trading Limited, is an energy and home services provider in the United Kingdom. The company was founded in 1973, with its current form dating to 1997. It is owned by Centrica and operates in the energy industry. Its headquarters are in Staines-upon-Thames, and its official website is britishgas.co.uk.
British Gas is one of the largest energy and home services providers in the United Kingdom, covering gas, electricity, billing, and account management. This status page collects outage reports for its website, login systems, bill payment services, and account access. When something stops working, you will find recent reports here along with practical checks you can do on your side before contacting support.
British Gas supplies gas and electricity to homes across the UK and runs a large online platform for accounts, meter readings, payments, and booking engineers. Customers use the website and app daily to submit readings, view bills, and manage tariffs, so even a short disruption can affect a lot of people at once. The most common problems reported are failed logins, payment pages timing out, and slow loading during peak hours. Meter submission and engineer booking tools can also lag behind the rest of the site. If a page will not load, try a different browser or a private window, since cached sessions often cause login loops. Check that your payment details have not expired and that your account email matches the one on file. A quick look at this page will tell you whether other customers are seeing the same issue or whether the problem is local to your connection or device.

Questions

Is British Gas down right now?

According to reports on this page, British Gas looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for British Gas yet.

Why can I not log in to my British Gas account?

Login problems are usually caused by an outdated password, a browser session that has expired, or temporary strain on the sign-in service. Reset your password if needed, or try a private browsing window. If other customers are reporting the same issue here, the fault is likely on the provider's side and will clear once it is fixed.

What should I do if my bill payment fails?

First check that your card or bank details are current and that your bank has not blocked the transaction. Retry after a few minutes, since payment gateways can time out briefly. If the payment still fails while this page shows no ongoing incident, note any error message you see and contact British Gas support directly.

British Gas - error and failure reports, troubleshooting methods

Is British Gas Trading Limited down or not working?
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bob - 6 months ago - Apr 27, 2026 4:36 PM
when you try to give a meter reading the screen starts flashing "something has gone wrong"