Is Candy Crush down or not working?

What happened to Candy Crush Saga, why did the service go down and not work? Here you can see who else is having the same problem with Candy Crush Saga, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Game Play, Login, Poor App Speed, Server Connection, Website.

Current status: No failures

At the moment, according to our data, Candy Crush Saga is working fine, but single failures are possible. If Candy Crush Saga does not work for you, then report your problem and write a comment.
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Candy Crush Saga outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 07:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://facebook.com/244944385603396

Facts

Developer King
Official website candycrushsaga.com

Related

  • King

About Candy Crush Saga

Candy Crush Saga is a 2012 puzzle video game developed by King. It is an instance of a video game and belongs to the puzzle game genre. It is available on multiple platforms and can be played through its official website.
Candy Crush Saga is a match-three puzzle game by King, released in 2012. It runs on phones, tablets, and browsers, and it connects to King's servers for progress syncing and lives. When something goes wrong, it is usually a login problem, a frozen board, or a connection error. This page tracks current reports so you can tell a service problem from an issue on your own device.
Candy Crush Saga is a free-to-play puzzle game where players swap candies to clear boards and progress through levels. Progress, lives, and purchases are tied to your account, so the game talks to King's servers often. That online part is where many reports start. Common issues include the app freezing mid-level, the game failing to open, slow loading, and login errors that make progress or lives disappear. Server connection errors can block syncing even when the app itself works fine. Website players may see the browser version fail to load. Before reporting, check a few things on your side. Make sure the app is updated to the latest version. Restart the app, then the device. Confirm your internet connection works in other apps. If you play on the web, try a different browser. A full reinstall usually fixes frozen boards, but only after confirming your progress is saved to your account.

Questions

Is Candy Crush Saga down right now?

According to reports on this page, Candy Crush Saga looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Candy Crush Saga yet.

Why do my lives or levels disappear after reopening the game?

Progress is stored on King's servers and linked to your account. If the game cannot connect or you are logged into the wrong account, it may look like progress is gone. Check your login first. Do not reinstall until you confirm which account you use, or unsaved progress could be lost.

Why does the app freeze or crash during a level?

Frozen boards are often caused by an outdated app, low device memory, or a corrupted local file. Close the app fully and reopen it. Install any pending updates. If the freeze keeps happening, clear the app cache or reinstall, after confirming your progress is synced to your account.

Candy Crush Saga - error and failure reports, troubleshooting methods

Is Candy Crush down or not working?
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Stephanie Brown - 7 months ago - Apr 5, 2026 4:33 PM
My Problem is my phone says server issues