Is FirstRand Limited down or not working?

What happened to FirstRand, why did the service go down and not work? Here you can see who else is having the same problem with FirstRand, as well as possible solutions. According to our statistics, the following most often do not work: Account Balances, ATM, Bill Pay, Credit Card, Deposits, Funds Transfer, Mobile Banking, Mobile Login, Online Banking, Online Login, Withdrawals.

Current status: No failures

At the moment, according to our data, FirstRand is working fine, but single failures are possible. If FirstRand does not work for you, then report your problem and write a comment.
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FirstRand outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 21:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Twitter: http://www.twitter.com/FirstRandCSI

Facts

Official website firstrand.co.za
Started 1998
Country South Africa

About FirstRand

FirstRand Limited is a South African holding company and the parent of FirstRand Bank. It was founded in 1998 and is headquartered in Johannesburg. The official website is www.firstrand.co.za.
FirstRand is a South African financial services group and holding company of FirstRand Bank. This status page tracks reported problems with its digital services, including online banking, mobile login, card payments, ATM access, and funds transfers. Each service is listed separately, so you can see at a glance whether an issue is isolated or affecting multiple channels at once. Reports are drawn from user submissions, and the page refreshes as new information arrives.
FirstRand, also known as FirstRand Limited or FirstRand Group, is the holding company of FirstRand Bank. It provides banking services across South Africa, and customers interact with it through online banking, mobile apps, ATMs, card payments, and branch services. When problems occur, they tend to cluster around a few areas. Mobile and online logins may fail during maintenance windows. Card transactions and ATM withdrawals can decline if the payment network is slow to respond. Funds transfers sometimes show delays between debit and credit, and bill payments may post late. Before reporting an issue, check a few basics. Confirm your credentials on a second device, verify your internet connection, and make sure your app is up to date. A declined card may be a card limit rather than a bank outage. If the service listed here shows normal status but you still have trouble, the problem is likely on your side and worth retrying later.

Questions

Is FirstRand down right now?

According to reports on this page, FirstRand looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for FirstRand yet.

Why can I not log in to the FirstRand app?

Login failures often come from an outdated app, a weak connection, or scheduled maintenance. Update the app, then try again. If the mobile login entry on this page shows elevated reports, the issue is likely on the bank's side.

My card was declined but the status page shows no problems. What should I do?

Declines can stem from card limits, merchant issues, or regional network delays rather than a full outage. Check your balance and limits in the app, then try another terminal. If it keeps failing, contact the bank directly.

FirstRand - error and failure reports, troubleshooting methods

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