Is GO-JEK down or not working?

What happened to Gojek, why did the service go down and not work? Here you can see who else is having the same problem with Gojek, as well as possible solutions. According to our statistics, the following most often do not work: App, App Is Frozen, App Update Issue, App Won't Open, Check-out, Checking, Enter, Login, Order tracking, Payment, Payments, Poor App Speed, Ride Request, Ride Tracking, Server connection, Website.

Current status: No failures

At the moment, according to our data, Gojek is working fine, but single failures are possible. If Gojek does not work for you, then report your problem and write a comment.
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Gojek outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 11:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Facts

Owned by Nadiem Makarim, Kevin Aluwi, Sequoia Capital, McKinsey & Company, Kohlberg Kravis Roberts, Warburg Pincus
Parent organization GoTo Group
Official website gojek.com
Started 2010

Related

  • Nadiem Makarim
  • Kevin Aluwi
  • Sequoia Capital
  • McKinsey & Company
  • Kohlberg Kravis Roberts

About Gojek

Gojek is an Indonesian technology and e-commerce group founded on 5 October 2010. It was founded by Nadiem Makarim and Kevin Aluwi, with backing from investors including Sequoia Capital, McKinsey & Company, Kohlberg Kravis Roberts, and Warburg Pincus. It operates as part of the GoTo Group and is headquartered in Indonesia. The platform serves Android and iOS and operates in the e-commerce and online transport sectors. Its website is gojek.com.
Gojek is a ride-hailing, payments, and on-demand services app used across Indonesia. Because it handles bookings, live driver tracking, and GoPay payments in one place, problems can show up in several ways: orders that won't start, tracking that stalls, or logins that fail. This page collects current user reports so you can see whether an issue is on Gojek's side or yours.
Gojek is an Indonesian platform for ride-hailing, food delivery, and digital payments, part of the GoTo Group. It runs as a mobile app for Android and iOS, with a website for account and support access. GoPay is built in, so payment failures can affect bookings too. The most common issues are login errors, ride requests that won't go through, and order tracking freezing mid-trip. App updates can also cause trouble: after an update, some users see slow performance or the app refusing to open. Server connection errors usually point to a service-side problem rather than your device. Start by checking your internet connection and switching between Wi-Fi and mobile data. Make sure the app is updated in your store, then force-close and reopen it. If payments fail, confirm your GoPay balance and linked payment method. A device restart clears most frozen-app cases.

Questions

Is Gojek down right now?

According to reports on this page, Gojek looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Gojek yet.

Why won't my ride request go through?

Check your connection first, since ride requests need a stable link to Gojek's servers. If the request spins or fails repeatedly, force-close the app and reopen it. If other services on this page show a spike in reports, the issue is likely on Gojek's side.

What should I do if the app freezes or won't open?

Close the app fully and reopen it. If that doesn't help, check for an update in your app store, since older versions can break after server changes. Restarting your device clears most frozen-app cases. Reinstalling the app is the last step, and you'll need to log in again.

Gojek - error and failure reports, troubleshooting methods

Is GO-JEK down or not working?
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