Is Mobile JKN down or not working?

What happened to Mobile JKN, why did the service go down and not work? Here you can see who else is having the same problem with Mobile JKN, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, Mobile JKN is working fine, but single failures are possible. If Mobile JKN does not work for you, then report your problem and write a comment.
Add comment

Mobile JKN outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 11:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Mobile JKN is the official mobile app used to manage Indonesia's national health insurance participation. When the app misbehaves, it usually shows up as login failures, a frozen screen, or trouble reaching the server. This status page collects user reports so you can see what is going wrong, how often, and whether others are hitting the same wall.
Mobile JKN lets members of Indonesia's national health insurance program check their participation status, book appointments at health facilities, and handle membership changes from a phone. It is used daily by a very large number of people, so problems scale quickly. The most common issues reported here are login trouble, the app refusing to open or freezing mid-task, sluggish performance, and server connection errors. Slow speed often points to peak-hour load rather than a fault on your device. Connection errors can come from either side, since the app talks to backend services that handle identity and facility data. Before reporting a problem, check a few things on your end. Make sure your internet connection is stable, try switching between mobile data and Wi-Fi, and confirm the app is updated to the latest version. If login fails, double-check your credentials and reset your password if needed. Restarting the phone clears many frozen-screen cases. If everything checks out locally, the reports below can tell you whether the service itself is struggling.

Questions

Is Mobile JKN down right now?

According to reports on this page, Mobile JKN looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Mobile JKN yet.

Why does Mobile JKN say it cannot connect to the server?

This usually means the app cannot reach its backend services, either because of temporary load on the service side or an unstable connection on your side. Try switching between Wi-Fi and mobile data first. If the error keeps appearing while other apps work fine, the issue is likely on the service side and others will be reporting it too.

What should I do if the app freezes or will not open?

Close the app completely and reopen it. If that does not help, restart your phone, then check for an app update in your app store. An outdated version is a common cause of crashes and freezes. If none of these steps work and reports are spiking here, wait for the service to recover before uninstalling or reinstalling.

Mobile JKN - error and failure reports, troubleshooting methods

Is Mobile JKN down or not working?
Leave your comment describing the failure and share with other users how to solve the problem.
  • No registration required.
  • Messages with obscene language and insults, as well as breaking the law, are not allowed to be published.
  • Active links in the text of the message are not published, but displayed in plain text.
  • It is forbidden to post your own and other people's personal data: addresses, phone numbers, emails, accounts in instant messengers, etc.