Is Singapore Personal Access down or not working?

What happened to Singpass, why did the service go down and not work? Here you can see who else is having the same problem with Singpass, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, Singpass is working fine, but single failures are possible. If Singpass does not work for you, then report your problem and write a comment.
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Singpass outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 05:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Facts

Official website singpass.gov.sg
Country Singapore

About Singpass

Singpass, also known as Singapore Personal Access, is Singapore's national digital identity and transaction platform. It is operated in Singapore and available at singpass.gov.sg.
Singpass is Singapore's national digital identity service. Residents use it to log in to government and private services, sign documents, and verify who they are online. When it slows down or fails to log people in, the impact is felt across hundreds of connected services at once. This page tracks reported problems, current status, and patterns over time so you can tell whether an issue sits with the platform or with your own device.
Singpass gives Singapore residents a single verified digital identity. It supports logins across government agencies, banks, healthcare providers, and other services through the Singpass app, Face Verification, and QR code sign-in. Problems usually show up as failed logins, app freezes, or slow server connections. Because the app depends on your phone's biometrics, operating system version, and network, many reported issues turn out to be device-specific. Peak periods, such as tax season or major application deadlines, can also strain login traffic. If the app won't open, check that you have the latest version installed and that your phone meets the system requirements. Confirm your biometrics work in your phone settings. If login fails with an error, note the exact message before retrying. A stable internet connection matters too, so try switching between Wi-Fi and mobile data.

Questions

Is Singpass down right now?

According to reports on this page, Singpass looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Singpass yet.

Why does the Singpass app freeze or crash on my phone?

Freezes are often caused by an outdated app version or an older operating system. Update both from your app store, then restart your phone. If it still freezes, clearing the app's cache or reinstalling it usually helps.

What should I do if my Singpass login keeps failing?

Check that you are entering your Singpass ID correctly and that your internet connection is stable. If Face Verification fails, make sure the lighting is good and your camera works. Persistent errors may indicate a service disruption, so check the status feed before repeated attempts.

Singpass - error and failure reports, troubleshooting methods

Is Singapore Personal Access down or not working?
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