Is Tokopedia down or not working?

What happened to Tokopedia, why did the service go down and not work? Here you can see who else is having the same problem with Tokopedia, as well as possible solutions. According to our statistics, the following most often do not work: App, App Is Frozen, App Update Issue, App Won't Open, Check-out, Checking, Enter, Login, Order tracking, Poor App Speed, Product Page, Search, Server Connection, Shopping Cart, Website.

Current status: No failures

At the moment, according to our data, Tokopedia is working fine, but single failures are possible. If Tokopedia does not work for you, then report your problem and write a comment.
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Tokopedia outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
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Hour
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Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 08:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/386081579611
  • Twitter: http://www.twitter.com/tokopedia

Facts

Parent organization GoTo Group
Official website tokopedia.com, tokopedia.com, m.tokopedia.com
Started 2009
Country Indonesia

Related

  • GoTo Group

About Tokopedia

Tokopedia is an Indonesian e-commerce company founded on August 17, 2009. It operates as an online marketplace and retailer, with headquarters in Jakarta. The company is owned by the GoTo Group, and its main website is tokopedia.com.
Tokopedia is one of Indonesia's largest online marketplaces, connecting buyers with millions of sellers across the country. When the platform has problems, they usually show up at checkout, in search, or in the app itself. This page tracks reported issues in real time, so you can see whether the trouble is on Tokopedia's side or something closer to home.
Tokopedia is an Indonesian e-commerce company founded in 2009 and part of the GoTo Group. It runs a marketplace website and mobile app where people browse products, place orders, track deliveries, and pay sellers directly. The most common problems involve checkout failures, slow loading product pages, a frozen or unresponsive app, and trouble signing in. Search results sometimes lag behind, and order tracking can stall after heavy shopping periods. Server connection errors typically point to a platform-wide issue rather than your device. Before reporting a problem, try a few things on your end. Update the app to the latest version, or clear its cache if it won't open. Check your internet connection, and test the website in a browser to see if the issue is app-specific. If payment fails, confirm your balance and card details are current.

Questions

Is Tokopedia down right now?

According to reports on this page, Tokopedia looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Tokopedia yet.

Why won't my payment go through at checkout?

Failed payments are often caused by an expired card, insufficient balance, or a timeout on Tokopedia's payment gateway. Verify your payment method details first, then try a different payment option if the error repeats.

The app keeps freezing. What should I do?

Force close the app and reopen it. If that doesn't help, clear the app cache or install the latest update from your app store. An outdated version is the most common cause of freezes and slow performance.

Tokopedia - error and failure reports, troubleshooting methods

Is Tokopedia down or not working?
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