Is Air Miles down or not working?

What happened to Air Miles, why did the service go down and not work? Here you can see who else is having the same problem with Air Miles, as well as possible solutions. According to our statistics, the following most often do not work: App, Check-in, Delays, Flight Status, Flight Tracking, Login, Purchase, Website.

Current status: No failures

At the moment, according to our data, Air Miles is working fine, but single failures are possible. If Air Miles does not work for you, then report your problem and write a comment.
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Air Miles outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 11:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/8669328226
  • Twitter: http://www.twitter.com/airmiles

Facts

Started 1992

About Air Miles

Air Miles is a miles-based loyalty program that launched in 1992. It operates as a business and is also known as Airmiles. The program is available in French, English, and Dutch under the same name.
Air Miles is a miles-based loyalty program, and this status page tracks how its app, website, and account services are holding up. When points balances stall, logins fail, or the site stops responding, you can check here first. We list live incidents and recent problems in plain language, so you can tell quickly whether the issue is on Air Miles' side or yours.
Air Miles lets members collect and redeem miles through partner purchases. Members usually interact with it through the website and the app, checking balances, browsing rewards, and managing accounts. Outages tend to affect login, purchase processing, and balance display. During heavy traffic, pages can load slowly or reward bookings can time out. If something looks wrong, start with your own connection and try reloading the page. Clear the app cache or try a different browser if logins fail. Check your account details and make sure your card is linked correctly before assuming a points problem is a system issue. Balance updates can lag for a while after a purchase, so wait a day or two before contacting support. This page shows the current service state, any active incidents, and recent history. If nothing is listed, the problem may be specific to your account, and support can help with that.

Questions

Is Air Miles down right now?

According to reports on this page, Air Miles looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Air Miles yet.

Why can't I log in to my Air Miles account?

Check your username and password first, then try resetting your password. If the login page itself won't load, look at the status page for an active incident and try again later.

My miles from a recent purchase haven't appeared. Is that an outage?

Not necessarily. Miles often post with a delay after a qualifying purchase. If several days have passed and your balance still hasn't updated, contact support with your purchase details.

Air Miles - error and failure reports, troubleshooting methods

Is Air Miles down or not working?
Leave your comment describing the failure and share with other users how to solve the problem.
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Jerry Maschewski - 9 months ago - Feb 6, 2026 5:43 PM
Trying to sign on - unable at this time. Have tried several times in the last hour.
Message comes up:
NOTICE:
Something went wrong. Please try again.
Luca Pellegrino - a year ago - Jun 26, 2025 7:04 AM
Trying to search fir flights but keeps saying We apologize but our system was unable to complete your search within the allotted processing time. Please try your vacation request again later.