Is Ancestry.com down or not working?

What happened to Ancestry, why did the service go down and not work? Here you can see who else is having the same problem with Ancestry, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Website.

Current status: No failures

At the moment, according to our data, Ancestry is working fine, but single failures are possible. If Ancestry does not work for you, then report your problem and write a comment.
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Ancestry outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 08:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/609325302522988
  • Twitter: http://www.twitter.com/ancestry

Facts

Owned by Ancestry.com Inc.
Official website ancestry.com, ancestry.co.uk
Started 1996
Country United States

Related

  • Ancestry.com Inc.

About Ancestry

Ancestry (also known as Ancestry.com) is a genealogy website operated by Ancestry.com Inc. It was founded in 1996 and is based in the United States. The service is available at ancestry.com and ancestry.co.uk.
Ancestry is a genealogy service used for building family trees and searching historical records. This status page tracks current problems with the website, mobile app, and sign-in. If something is not working for you, start here. We list live incidents and recent reports so you can tell quickly whether the issue is on Ancestry's side or yours.
Ancestry is a genealogy website where people build family trees, search census and immigration records, and connect with relatives. The service also includes DNA results and hints that surface possible matches. It runs as a large web platform with companion mobile apps for iOS and Android. The most common complaints involve slow record searches, trees that fail to save changes, and problems signing in. Media uploads and DNA matches can lag during busy periods. Sync between the app and the web version may also fall behind briefly. Before reporting an issue, check your own connection first. Try signing out and back in, clear your browser cache, or update the app. If a specific page fails, note whether the same page works in another browser or on mobile data.

Questions

Is Ancestry down right now?

According to reports on this page, Ancestry looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Ancestry yet.

Why can't I sign in to my Ancestry account?

Check that your email and password are entered correctly, then try a password reset if needed. If sign-in fails across devices, an account or server issue may be in progress. Check this page for active incidents.

Why are my family tree changes not saving?

Unsaved edits are often caused by a lost connection or an outdated browser session. Refresh the page, confirm you are signed in, and try again. If saving fails repeatedly across trees, the problem is likely on the service side and will appear here.

Ancestry - error and failure reports, troubleshooting methods

Is Ancestry.com down or not working?
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