Is BigCommerce down or not working?

What happened to BigCommerce, why did the service go down and not work? Here you can see who else is having the same problem with BigCommerce, as well as possible solutions. According to our statistics, the following most often do not work: App, Check-out, Login, Order Tracking, Website.

Current status: No failures

At the moment, according to our data, BigCommerce is working fine, but single failures are possible. If BigCommerce does not work for you, then report your problem and write a comment.
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BigCommerce outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100064631536174
  • Twitter: http://www.twitter.com/BigCommerce

About BigCommerce

BigCommerce is an application operated by BigCommerce Inc.
BigCommerce is a hosted e-commerce platform that runs online stores end to end. When it has problems, merchants feel them fast: checkouts stall, orders stop updating, or the admin login refuses to work. This page tracks the current status of the platform and its main components, including the storefront, checkout, and order tracking.
BigCommerce is an application operated by BigCommerce Inc. It gives businesses the tools to build an online store, process payments, manage inventory, and ship orders without hosting their own infrastructure. Most disruptions fall into a few familiar buckets. The website or storefront may load slowly or fail outright. Checkouts can time out mid-payment, which is the most urgent issue for any store. Login trouble with the admin panel and delays in order tracking are also common during degraded conditions. Before assuming a platform outage, check a few things on your side. Confirm your internet connection is stable and try a different browser or device. Clear cached pages, since an old session can look like a login failure. If your storefront uses custom themes or third-party apps, a recent change there can mimic a platform problem.

Questions

Is BigCommerce down right now?

According to reports on this page, BigCommerce looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for BigCommerce yet.

Why can I browse my store but not complete checkout?

Checkout depends on payment and order services that can fail separately from the storefront. If the status page shows checkout as degraded, wait for the fix. If everything is operational, review your payment provider settings and any recent app installs before contacting support.

My admin login keeps failing even though my password is correct. What should I do?

First, confirm the login service is marked operational on this page. Then try signing in from a private browser window or another device to rule out cached sessions or stored credentials. If the problem persists, reset your password or ask a store admin to check your user account.

BigCommerce - error and failure reports, troubleshooting methods

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