Is ConnectWise down or not working?

What happened to ConnectWise, why did the service go down and not work? Here you can see who else is having the same problem with ConnectWise, as well as possible solutions. According to our statistics, the following most often do not work: App, Log-in, Login, Server Connection, Website.

Current status: No failures

At the moment, according to our data, ConnectWise is working fine, but single failures are possible. If ConnectWise does not work for you, then report your problem and write a comment.
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ConnectWise outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 11:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/16014665935
  • Twitter: http://twitter.com/ConnectWise/

Facts

Official website screenconnect.com

About ConnectWise

ScreenConnect, marketed as ConnectWise Control, is remote desktop software. Its official site is screenconnect.com. The company behind it, ConnectWise, LLC, is based in Tampa, Florida.
ScreenConnect, also known as ConnectWise Control, is a remote desktop platform used by IT teams and service providers to access and support computers from anywhere. If a session will not start, the issue is usually on the connection path rather than the software itself. This page tracks current service status so you can tell quickly whether you are dealing with a platform problem or a local one.
ScreenConnect gives technicians remote access to Windows, Mac, and Linux machines. It runs as a hosted or self-hosted service, with an access agent installed on managed devices and a web console for support sessions. Most work happens silently in the background, which is why outages show up in odd ways: a session that never connects, an agent that appears offline, or a login page that will not load. Common failure points include the access agent losing contact with the relay server, slow or stalled session joins, and authentication problems on the web interface. Self-hosted setups add their own variables, since the server hardware and network sit with the customer, not with ConnectWise. Before assuming a platform outage, check your own connection first. Confirm your internet link is stable, try a different browser or clear cached credentials, and verify the agent service is running on the target machine. Self-hosted users should also confirm their server is reachable and that firewall rules have not changed. If the status page shows no incident, the problem is likely local to you.

Questions

Is ConnectWise down right now?

According to reports on this page, ConnectWise looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for ConnectWise yet.

Why does my remote session keep dropping?

Dropped sessions usually trace back to unstable networking between you and the remote machine, or to an agent that has lost its relay connection. Check the agent status on the target device and test your own internet stability. If the platform status is normal, restarting the agent service on the remote machine often resolves it.

Do I need the agent installed on every device I want to access?

Yes. ScreenConnect relies on an access agent installed on each managed machine so it can reach the device even when nobody is sitting at it. For one-off support, you can instead generate a join link and have the user run a session client without a permanent install.

ConnectWise - error and failure reports, troubleshooting methods

Is ConnectWise down or not working?
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