Is ecobee Inc. down or not working?

What happened to Ecobee, why did the service go down and not work? Here you can see who else is having the same problem with Ecobee, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Server Connection, Website.

Current status: No failures

At the moment, according to our data, Ecobee is working fine, but single failures are possible. If Ecobee does not work for you, then report your problem and write a comment.
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Ecobee outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 10:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/29577056511
  • Twitter: http://www.twitter.com/ecobee

Facts

Official website ecobee.com
Started 2007
Country Canada

About Ecobee

Ecobee (ecobee Inc.) is a Canadian home automation company founded in 2007. It is headquartered in Toronto and operates in the home automation industry. Official website: https://www.ecobee.com/
Ecobee builds smart thermostats and related home automation products. Its app, website, and cloud services work together to keep your home comfortable. When one piece has trouble, the status page shows which service is affected and how it is being handled.
Ecobee makes smart thermostats and home automation devices, supported by a mobile app, a website, and a login system. The devices stay connected through Ecobee's servers, so heating and cooling schedules follow you wherever you are. The company was founded in Toronto, Canada in 2007. Most problems show up in a few familiar places. The app may fail to load data or show your thermostat as offline. Login can reject valid credentials. The thermostat itself may lose its connection to Ecobee's servers, pausing remote control and scheduling until the link returns. Before opening a report, check a few things on your side. Confirm your Wi-Fi is working and that the thermostat is still connected to it. Restart the app or sign in again. Reboot your router, then check whether other smart home apps are also affected. If everything else works and Ecobee still fails, the status page will show whether the issue is on Ecobee's side.

Questions

Is Ecobee down right now?

According to reports on this page, Ecobee looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Ecobee yet.

Why does my thermostat show as offline in the app?

The thermostat may have lost its Wi-Fi connection, or Ecobee's servers may be having a problem. Check your router first. If other devices connect fine, check the status page for a service disruption.

What can I still do if Ecobee's servers are unreachable?

Manual controls on the thermostat itself keep working, since the device operates independently of the cloud. Remote control, scheduling, and app access come back once the connection is restored.

Ecobee - error and failure reports, troubleshooting methods

Is ecobee Inc. down or not working?
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