Is FamilySearch International down or not working?

What happened to FamilySearch, why did the service go down and not work? Here you can see who else is having the same problem with FamilySearch, as well as possible solutions. According to our statistics, the following most often do not work: Account, Login, Mobile App, Website.

Current status: No failures

At the moment, according to our data, FamilySearch is working fine, but single failures are possible. If FamilySearch does not work for you, then report your problem and write a comment.
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FamilySearch outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 22:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Facts

Owned by The Church of Jesus Christ of Latter-day Saints
Official website familysearch.org
Started 1999
Country United States

Related

  • The Church of Jesus Christ of Latter-day Saints

About FamilySearch

FamilySearch is an American genealogical organization and website owned by The Church of Jesus Christ of Latter-day Saints. It launched in May 1999 and operates at familysearch.org. The organization offers genealogy records, education, and software.
FamilySearch is a free genealogy service run by FamilySearch International, an American nonprofit operated on behalf of The Church of Jesus Christ of Latter-day Saints. This status page tracks the website, account access, login, and the mobile app. When something breaks, you will find it listed here with current reports and updates.
FamilySearch lets you search historical records, build a shared family tree, and attach photos and documents. It is free to use, and an account is required for most features. The service covers the website, a mobile app, and account login systems. The usual trouble spots are slow search results during peak hours, problems signing in, and pages in the family tree that fail to load. Record images and indexed records are hosted on separate systems, so one part can fail while the rest works. First check your internet connection and try a different browser. Clear cookies for familysearch.org if login loops back to the sign-in page. App users should check for an update in the app store. If a specific record or image will not load, note the URL before you report it.

Questions

Is FamilySearch down right now?

According to reports on this page, FamilySearch looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for FamilySearch yet.

Do I need a free account to use FamilySearch?

Yes. Browsing is possible without one, but searching records, editing the family tree, and viewing images require a free account.

Why does login fail even when the site loads?

The website and the sign-in service run separately. If login loops or times out, clear cookies for familysearch.org, try another browser, or reset your password. Check this page for any active login issues.

FamilySearch - error and failure reports, troubleshooting methods

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