Is mytaxi down or not working?

What happened to Free Now, why did the service go down and not work? Here you can see who else is having the same problem with Free Now, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Payment, Payments, Ride Request, Ride Tracking, Server Connection, Website.

Current status: No failures

At the moment, according to our data, Free Now is working fine, but single failures are possible. If Free Now does not work for you, then report your problem and write a comment.
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Free Now outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Facts

Owned by Mercedes-Benz Group, Mercedes-Benz Group, BMW, Lyft
Official website free-now.com
Started 2009
Country Germany, United Kingdom

Related

  • Mercedes-Benz Group
  • BMW
  • Lyft

About Free Now

FREE NOW is a German mobility provider offering a ride-hailing service and a business travel platform. It was founded in 2009 under the name mytaxi. The company is owned by Mercedes-Benz Group, BMW Group, and Lyft. It is headquartered in Hamburg and operates in Germany and the United Kingdom. Its website is free-now.com.
FREE NOW (formerly known as mytaxi) is a ride-hailing and urban mobility service. This status page tracks reported problems with the app, logins, payments, ride requests, ride tracking, and server connections. If something is not working for you right now, check the live report data below before contacting support. Many issues clear up on their own within minutes.
FREE NOW is a mobility platform that connects passengers with taxi drivers and other transport options through a mobile app. It was launched in 2009 as mytaxi and later rebranded as FREE NOW. The service operates mainly in Germany and the United Kingdom. The parts that usually cause trouble are the ones you touch most often. Ride requests may fail to send, driver matching can stall, and the map sometimes stops updating during a trip. Payment failures and login errors are also common report categories, especially after an app update. Before you file a report, try a few things on your side. Check that you have a stable internet connection, close and reopen the app, and make sure you are running the latest version. If a payment is rejected, confirm your card details and balance. A quick sign-out and sign-in resolves many account-related glitches.

Questions

Is Free Now down right now?

According to reports on this page, Free Now looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Free Now yet.

Why can't I book a ride even though the app opens?

A booking failure often points to a temporary server problem or a weak connection on your device. Try switching between Wi-Fi and mobile data, then request the ride again. If reports on this page are spiking, the matching service is likely affected and the issue should resolve on its own.

My payment failed after the trip. What should I do?

First check that your card is still valid and not blocked by your bank. Some banks flag ride charges and decline them automatically. If your card works elsewhere, retry the payment in the app. If it still fails, contact FREE NOW support with your trip details so they can match the charge.

Free Now - error and failure reports, troubleshooting methods

Is mytaxi down or not working?
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