Is Freshdesk down or not working?

What happened to Freshdesk, why did the service go down and not work? Here you can see who else is having the same problem with Freshdesk, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Website.

Current status: No failures

At the moment, according to our data, Freshdesk is working fine, but single failures are possible. If Freshdesk does not work for you, then report your problem and write a comment.
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Freshdesk outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
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Hour
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Hour
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Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/125180647535430
  • Twitter: http://www.twitter.com/freshdesk
Freshdesk is a customer support platform. When it slows down or drops sessions, tickets queue up and agents lose time. This page tracks the current state of the app, the login flow, and the main website. Check here first before filing a support request of your own. We refresh status data continuously and keep past incidents listed so you can compare today's behavior with earlier problems.
Freshdesk lets support teams manage customer conversations across email, chat, phone, and social channels. Agents work from a shared inbox, assign tickets, and track resolution times. Companies rely on it as their front line for customer contact, so interruptions are visible fast. Common trouble spots include slow ticket loading, failed login attempts, delays in email delivery, and API calls timing out. Automations can also pause when backend services lag. Browser extensions and cached sessions sometimes cause issues that look like outages but are not. Before assuming Freshdesk is down, try a hard refresh or a different browser. Confirm your credentials and check whether colleagues on other networks see the same problem. If the status page shows all systems normal, the fault is likely local — your network, VPN, or firewall may be filtering the connection.

Questions

Is Freshdesk down right now?

According to reports on this page, Freshdesk looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Freshdesk yet.

Why can I load the dashboard but not send replies?

Partial issues are common and usually point to a specific Freshdesk component rather than a full outage. Check which modules are flagged on this page. If everything looks healthy, clear your browser cache and retry before contacting support.

Do I need to reopen my browser after a status change?

Not always, but stale sessions can keep failing after service recovers. Logging out and back in, or closing the tab and reopening it, usually restores normal behavior without affecting your open tickets.

Freshdesk - error and failure reports, troubleshooting methods

Is Freshdesk down or not working?
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