Is GettingOut down or not working?

What happened to GettingOut, why did the service go down and not work? Here you can see who else is having the same problem with GettingOut, as well as possible solutions. According to our statistics, the following most often do not work: App, History, Login, Receiving Messages, Sending Messages, Server Connection, Voice, Website.

Current status: No failures

At the moment, according to our data, GettingOut is working fine, but single failures are possible. If GettingOut does not work for you, then report your problem and write a comment.
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GettingOut outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 22:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/807532379266989
  • Twitter: http://www.twitter.com/ViaPathTech
GettingOut keeps you connected with loved ones who are incarcerated, right from your phone. Messages, photos, and calls all flow through one app, so a hiccup anywhere in that chain can feel urgent. This status page tracks the service's main systems, from logins to voice calls, and explains what you can check on your end before reaching out for help.
GettingOut is an app for staying in touch with people in correctional facilities. You can send messages and photos, receive replies, add funds, and join voice calls. The service depends on facility phone systems as well as its own platform, so availability can vary by location. The most common problems are login failures, messages that will not send, and trouble connecting calls. Photo uploads and deposits can also stall when the network is busy. Connection issues on the facility side may look identical to app problems from where you sit. Start by checking that your app is updated and that you are signed in with the correct account. Confirm your payment method if a send or deposit is failing. A poor signal or restricted Wi-Fi can block uploads and calls, so try a different network. If one feature fails but the rest of the app works, the issue is often local to that feature and clears on its own.

Questions

Is GettingOut down right now?

According to reports on this page, GettingOut looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for GettingOut yet.

Why can I send messages but not make calls?

Messaging and voice run on separate systems, so one can work while the other is down. Check the status page for voice availability. If voice shows as operational, the issue may be with your connection or the facility's phone system.

What should I do if my login keeps failing?

First confirm your username and password, and reset your password if you are unsure. Make sure the app is updated to the latest version. If login problems continue while this page shows no issues, contact support with the error message you see.

GettingOut - error and failure reports, troubleshooting methods

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