Is My Telstra down or not working?

What happened to My Telstra, why did the service go down and not work? Here you can see who else is having the same problem with My Telstra, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, My Telstra is working fine, but single failures are possible. If My Telstra does not work for you, then report your problem and write a comment.
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My Telstra outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 13:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

My Telstra is the app many Australians use to manage their telco accounts, check usage, pay bills, and contact support. When the app misbehaves, it usually shows up as freezing, failed logins, or trouble reaching Telstra servers. This page collects live user reports so you can quickly see whether the problem is on your device or something wider.
My Telstra is Telstra's customer app for managing services from a phone or tablet. You can view bills, track data usage, reorder equipment, and get help with outages. Most day-to-day account tasks happen inside it, so problems with the app can feel urgent. Common issues include the app freezing on launch, refusing to open after an update, login loops, and slow performance. Server connection errors are also frequent, especially when Telstra's backend is under load or during maintenance windows. Before reporting a problem, try closing the app fully and reopening it. Check that your device has a working internet connection, and look in your app store for pending updates. An outdated app version is one of the most common causes of crashes and login failures. If everything on your side looks fine, the reports below will show if others are affected too.

Questions

Is My Telstra down right now?

According to reports on this page, My Telstra looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for My Telstra yet.

Why does My Telstra keep freezing when I open it?

Freezing is often caused by an outdated app version or a cached glitch. Force-close the app, reopen it, and install any pending updates from your app store. If it still freezes, restarting your phone usually clears it.

What should I do if I can't log in to My Telstra?

First confirm your internet connection is working and check your username and password carefully. If login loops continue, reset your password through the Telstra website. A spike in reports here may mean Telstra's servers are having trouble.

My Telstra - error and failure reports, troubleshooting methods

Is My Telstra down or not working?
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