Is MyDigicel down or not working?

What happened to MyDigicel, why did the service go down and not work? Here you can see who else is having the same problem with MyDigicel, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, MyDigicel is working fine, but single failures are possible. If MyDigicel does not work for you, then report your problem and write a comment.
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MyDigicel outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 03:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

MyDigicel is the mobile app Digicel customers use to manage their accounts, top up, and check balances. This page tracks reported problems with the app. You can see which issues other users are experiencing right now, from login failures to slow connections with Digicel servers.
MyDigicel lets customers manage their mobile accounts from a phone. You can buy credit, view your balance, and handle plan details without visiting a store or calling support. Problems usually fall into a few groups. The app may freeze or refuse to open. Updates sometimes fail to install. Login can fail if credentials are entered incorrectly or if the account system is unavailable. Slow performance and server connection errors also appear when traffic is high or when the network link between the app and Digicel's systems is interrupted. Before reporting a problem, check a few things on your side. Confirm your internet connection works. Make sure you are running the latest version of the app. If login fails, verify your username and password. Restarting the device or reinstalling the app clears many common issues.

Questions

Is MyDigicel down right now?

According to reports on this page, MyDigicel looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for MyDigicel yet.

The app freezes when I open it. What should I do first?

Close the app completely and reopen it. If it still freezes, check for an update in your app store, since older versions can be unstable. Restarting your phone also helps in many cases.

Why does my login keep failing even with the right password?

Login problems can come from a temporary issue with the account system rather than your credentials. Wait a few minutes and try again. If it continues, reset your password through the app's recovery option to be sure the details are correct.

MyDigicel - error and failure reports, troubleshooting methods

Is MyDigicel down or not working?
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