Is MySafaricom App down or not working?

What happened to MySafaricom App, why did the service go down and not work? Here you can see who else is having the same problem with MySafaricom App, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, MySafaricom App is working fine, but single failures are possible. If MySafaricom App does not work for you, then report your problem and write a comment.
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MySafaricom App outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 05:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

MySafaricom App is Safaricom's self-service app for managing your account from your phone. Here you can buy bundles, check your balance, and reach support without visiting a shop. This page tracks reported problems with the app. We collect user reports, group them by symptom, and show patterns over time. If something feels off on your end, this page helps you figure out whether the issue is on your side or with the service itself.
MySafaricom App lets Safaricom customers manage their accounts without calling support or visiting a store. You can top up airtime, buy data bundles, check balances, and view M-Pesa transactions from a single dashboard. It is available on Android and iOS. Most reports fall into a few familiar categories: login failures, apps that freeze or crash on launch, slow performance, and server connection errors. Update problems also come up after new releases. Connection errors often trace back to the app failing to reach Safaricom's servers, which can affect one feature or the whole app. Before reporting a problem, try the basics. Check that your internet connection is stable and that you have the latest app version installed. A restart clears most frozen sessions. If login fails, confirm your credentials and try again after a minute, since repeated attempts can trigger a temporary lock. Clearing the app cache also resolves many display and speed issues.

Questions

Is MySafaricom App down right now?

According to reports on this page, MySafaricom App looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for MySafaricom App yet.

Why does the app ask me to log in again even though I enabled staying signed in?

Security checks can end a session early, especially after an app update or a long period of inactivity. Sign in once more; if it keeps happening, clear the app cache and update to the latest version.

Can I use MySafaricom App without airtime or data on my line?

You still need an internet connection for the app to reach Safaricom's servers, so a data connection or Wi-Fi is required. Some features may work over Wi-Fi even when your line itself has no balance.

MySafaricom App - error and failure reports, troubleshooting methods

Is MySafaricom App down or not working?
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