Is Neon down or not working?

What happened to Neon, why did the service go down and not work? Here you can see who else is having the same problem with Neon, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Search, Server Connection, Video Streaming, Website.

Current status: No failures

At the moment, according to our data, Neon is working fine, but single failures are possible. If Neon does not work for you, then report your problem and write a comment.
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Neon outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 05:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/766191083445236
  • Twitter: http://www.twitter.com/NeonNZ

About Neon

Neon is a genus of arachnids, classified as a biological taxon.
Neon status and incident updates, all in one place. This page tracks current service health, including sign-in, streaming, server connections, and the website itself. If something feels off, check here first before troubleshooting. We keep this page updated as issues are confirmed and resolved.
Neon is an app-based service that covers sign-in, video streaming, and general account access. Most activity depends on a stable connection to our servers, so problems in one area can show up in several places at once. The issues we see most often are login failures, playback that stalls or buffers, and app sessions that drop unexpectedly. Streaming problems are usually network-related. Slow Wi-Fi, VPN interference, or an outdated app version can all look like an outage from your side. Before reporting an issue, check your internet connection and make sure the app is up to date. Try signing out and back in if login seems stuck. This page will show confirmed incidents with updates as we work through them.

Questions

Is Neon down right now?

According to reports on this page, Neon looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Neon yet.

Why can I open the app but not stream video?

Streaming depends on a steady connection between your device and our servers. If the app loads but playback fails, the cause is often local: weak Wi-Fi, a VPN, or data-saving settings. Check your connection first. If this page shows no active incidents, the problem is likely on your end.

What should I do if I cannot sign in?

Start by confirming your username and password, then reset your password if you are unsure. An outdated app version can also block sign-in, so update if one is available. If login failures continue during a confirmed incident on this page, wait for our update instead of repeated attempts.

Neon - error and failure reports, troubleshooting methods

Is Neon down or not working?
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