Is OnStar down or not working?

What happened to OnStar, why did the service go down and not work? Here you can see who else is having the same problem with OnStar, as well as possible solutions. According to our statistics, the following most often do not work: App, Directions, Login, Search, Server Connection, Website.

Current status: No failures

At the moment, according to our data, OnStar is working fine, but single failures are possible. If OnStar does not work for you, then report your problem and write a comment.
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OnStar outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 05:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/60912599629
  • Twitter: http://www.twitter.com/OnStar

Facts

Parent organization General Motors
Official website onstar.com
Started 1995

Related

  • General Motors

About OnStar

OnStar is a company that sells a communication and navigation system for vehicles. It was founded in 1995, is headquartered in Detroit, and operates as a subsidiary of General Motors. Its website is onstar.com.
OnStar is General Motors' in-vehicle communication and navigation service. When something stops working, this page collects the reports. Check here first before contacting support. Most issues clear up on their own, and seeing other drivers report the same problem saves you a phone call.
OnStar provides connected services for GM vehicles, including navigation, emergency assistance, remote features, and app access. The system links your car to a support center through a cellular connection, and it is managed partly through the OnStar website and mobile app. Problems usually show up in a few predictable places. The app may fail to log in or sync with the vehicle. Remote commands like door locks or start requests can time out. Directions and search features sometimes return errors, and the connection between the vehicle and OnStar servers can drop. Start on your side before assuming the service is down. Confirm your app is updated and that you are signed in with the correct account. Check that your vehicle has a cellular signal and that your OnStar subscription is active. A restart of the app or the vehicle's infotainment system resolves many small glitches.

Questions

Is OnStar down right now?

According to reports on this page, OnStar looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for OnStar yet.

Why can't I sign in to the OnStar app?

Expired passwords, outdated app versions, and subscription issues are common causes. Update the app, reset your password if needed, and confirm your account details on the OnStar website before reporting a problem.

Why do my remote commands, like locking the doors, fail?

Remote commands depend on your vehicle's cellular connection. If the car is in an area with weak coverage or is turned off in a way that limits connectivity, commands may time out. Wait a moment and try again.

OnStar - error and failure reports, troubleshooting methods

Is OnStar down or not working?
Leave your comment describing the failure and share with other users how to solve the problem.
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Pedro Meza - a year ago - Nov 19, 2025 3:19 AM
The OnStar login is not working. I click on the login on the right top corner and it returns me to free trial page.
Terrence mcGarrigle - a year ago - Oct 20, 2025 9:52 PM
Wifi will not connect to the internet.
Yaffe - a year ago - Jun 30, 2025 2:27 AM
Location is offline on MMI. Can not locate vehicle via app.