Is PointClickCare down or not working?

What happened to PointClickCare, why did the service go down and not work? Here you can see who else is having the same problem with PointClickCare, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Records, Server Connection, Website.

Current status: No failures

At the moment, according to our data, PointClickCare is working fine, but single failures are possible. If PointClickCare does not work for you, then report your problem and write a comment.
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PointClickCare outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100063664944839
  • Twitter: http://www.twitter.com/PointClickCare
PointClickCare is a cloud-based care platform used by long-term care and senior living providers. When it goes down, staff can lose access to charts, medication records, and schedules. This page tracks reported problems in real time so you can tell quickly whether an issue is on your side or ours to wait out.
PointClickCare provides electronic health records, billing, and care planning tools for skilled nursing, senior living, and home care organizations. Staff log in through a web browser or mobile app to document care, manage medications, and coordinate with pharmacies and billing systems. Common problems include slow page loads, login failures, and trouble saving or retrieving resident records. Because the platform connects to pharmacies, labs, and payment processors, an outage in one linked service can look like a PointClickCare failure. Start by checking your own internet connection and trying a different browser or device. Clear cached data if pages load oddly, and confirm your organization's single sign-on service is running if you use one. If everything works elsewhere but PointClickCare does not, the issue is likely on the platform side.

Questions

Is PointClickCare down right now?

According to reports on this page, PointClickCare looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for PointClickCare yet.

Why can I log in but not open resident charts?

Login and record retrieval use different backend systems. A partial disruption can affect one and not the other. Wait a few minutes and retry before contacting support.

Does an outage affect the mobile app the same way as the web version?

Usually yes, since both connect to the same platform. If only one is failing, check for a pending app update or a local network problem first.

PointClickCare - error and failure reports, troubleshooting methods

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