Is ProPresenter Remote down or not working?

What happened to ProPresenter Remote, why did the service go down and not work? Here you can see who else is having the same problem with ProPresenter Remote, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, ProPresenter Remote is working fine, but single failures are possible. If ProPresenter Remote does not work for you, then report your problem and write a comment.
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ProPresenter Remote outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
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Total weight in 24 hours: 0 Busiest hour: 03:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

ProPresenter Remote is a companion app used to control ProPresenter from an iPhone or iPad during services and events. When it stops connecting or freezes, the flow of slides on screen can be disrupted. This page tracks reported problems and explains what you can check on your own device before waiting for a fix.
ProPresenter Remote lets volunteers and operators run slides, videos, and playlists from a mobile device instead of the main computer. It connects over a local network to the machine running ProPresenter, which makes it convenient but dependent on network quality. Common problems include the app freezing mid-service, refusing to open, failing to log in, or losing the server connection entirely. Most connection issues trace back to the phone and computer being on different networks, a firewall blocking the port, or the ProPresenter computer's IP address changing. Before reporting a problem, confirm both devices are on the same Wi-Fi network and that ProPresenter is running with the remote access setting enabled. Restarting the app and toggling Wi-Fi often resolves brief drops. After an app update, re-adding the host connection is sometimes necessary.

Questions

Is ProPresenter Remote down right now?

According to reports on this page, ProPresenter Remote looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for ProPresenter Remote yet.

Why can't my remote find the ProPresenter computer?

The most common cause is the devices being on different networks or a firewall blocking the connection. Check that both are on the same Wi-Fi, that remote access is enabled in ProPresenter, and that the IP address listed in the app matches the host computer.

The app froze during a service. What should I do first?

Force close the app and reopen it. Your connection to the host computer is rebuilt when it launches. If freezes keep happening, restart both the phone and the ProPresenter computer, and check that the app is updated to the latest version.

ProPresenter Remote - error and failure reports, troubleshooting methods

Is ProPresenter Remote down or not working?
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