Is smart home hub down or not working?

What happened to Smart Hub, why did the service go down and not work? Here you can see who else is having the same problem with Smart Hub, as well as possible solutions. According to our statistics, the following most often do not work: App, Login, Search, Server Connection, Video Streaming, Website.

Current status: No failures

At the moment, according to our data, Smart Hub is working fine, but single failures are possible. If Smart Hub does not work for you, then report your problem and write a comment.
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Smart Hub outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 07:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Also seeing reports right now

Other services in this category

About Smart Hub

A smart hub, also called a smart home hub, is a control center for a smart home.
Smart Hub connects the devices in your home and lets you control them from one place. When something goes wrong, it usually shows up as failed logins, devices that stop responding, or live camera streams that freeze. This page tracks the current status of the service. Check here first before unplugging hardware or reinstalling the app, since the fault may be on our side rather than yours.
Smart Hub is the control center for a smart home. It links lights, locks, cameras, sensors, and thermostats so they can be managed from a single app or web dashboard. Most commands pass through our servers, even when you are at home. Common issues include trouble signing in, devices showing as offline, delays when streaming camera video, and searches for rooms or devices returning nothing. Server connection problems can make the whole app look empty even though your devices are working normally. Before contacting support, check a few things on your side. Confirm your home internet is up and the hub itself has power. Make sure your phone is on the same network or has a working connection. Restarting the app or the hub clears many small glitches. If everything looks fine locally but the service still fails, the problem is likely here, and this page will say so.

Questions

Is Smart Hub down right now?

According to reports on this page, Smart Hub looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Smart Hub yet.

Why do my devices show as offline when they are clearly powered on?

Devices report their state through our servers. If the connection between the hub and the service is interrupted, they appear offline even though they still work locally. Check this status page and give the connection a few minutes to recover.

Can I still control my devices if the service is having problems?

Basic controls that run inside your home network may keep working, but remote access, automation triggered by the cloud, and camera streaming usually need the service to be up. Once the issue is resolved, everything should reconnect on its own.

Smart Hub - error and failure reports, troubleshooting methods

Is smart home hub down or not working?
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