Is Taobao Marketplace down or not working?

What happened to Taobao, why did the service go down and not work? Here you can see who else is having the same problem with Taobao, as well as possible solutions. According to our statistics, the following most often do not work: App, Check-out, Login, Order Tracking, Website.

Current status: No failures

At the moment, according to our data, Taobao is working fine, but single failures are possible. If Taobao does not work for you, then report your problem and write a comment.
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Taobao outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 15:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Facts

Owned by Alibaba Group
Parent organization Alibaba Group
Official website taobao.com
Started 1985

Related

  • Alibaba Group

About Taobao

Taobao is a Chinese online shopping platform owned by Alibaba Group. It operates as both a website and a mobile app, and its headquarters are in Hangzhou. The official site is taobao.com.
Taobao is one of the largest online shopping platforms in China, run by Alibaba Group. This page tracks the current status of Taobao's website, mobile app, login, check-out, and order tracking. If something is not working for you, check the live status first, then confirm whether the problem sits on your side or on Taobao's.
Taobao is a Chinese online shopping platform owned by Alibaba Group. Buyers browse listings, place orders with sellers, pay through the check-out flow, and follow deliveries through order tracking. Millions of transactions pass through the platform every day, so even short interruptions are easy to notice. The issues most often reported are failed logins, stalled check-out pages, order tracking that stops updating, and the app crashing or refusing to load listings. High traffic during sales events can slow pages down even when the service itself is technically up. Before assuming an outage, try a few basics. Refresh the page or restart the app. Check your internet connection. Clear the app cache or try a different browser. If your password is rejected everywhere, reset it. If payments fail, confirm with your bank or payment provider before blaming the platform.

Questions

Is Taobao down right now?

According to reports on this page, Taobao looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Taobao yet.

Why can I browse Taobao but not complete check-out?

Check-out is a separate part of the service from browsing. Payment steps can fail on their own, often because of a bank verification prompt, an expired card, or a payment provider issue. Check your payment method details first, then look at the check-out status on this page.

My order tracking has not updated in a while. Is that an outage?

Tracking updates depend on the courier as well as Taobao. Delays between scan events are common, especially around holidays. If the status on this page shows tracking as operational, give it a few hours before contacting support.

Taobao - error and failure reports, troubleshooting methods

Is Taobao Marketplace down or not working?
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