Is UserTesting down or not working?

What happened to UserTesting, why did the service go down and not work? Here you can see who else is having the same problem with UserTesting, as well as possible solutions. According to our statistics, the following most often do not work: Login, Server Connection, Website.

Current status: No failures

At the moment, according to our data, UserTesting is working fine, but single failures are possible. If UserTesting does not work for you, then report your problem and write a comment.
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UserTesting outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 22:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100064390735546
  • Twitter: http://www.twitter.com/usertesting

About UserTesting

UserTesting is covered here alongside a related scholarly article titled "Usertesting Without the User," published on 10 April 2018 and classified as a scientific article.
UserTesting is a platform for getting recorded feedback from real people as they use websites, apps, and prototypes. When it stops working, tests stall mid-session, logins fail, or videos refuse to upload. This page tracks live status reports so you can tell quickly whether the problem is on your side or theirs.
UserTesting connects researchers with test participants. Sessions run through a browser or a recorder app, then footage and responses are uploaded for review. That chain involves logins, a server connection, and the website itself, so there are several points where things can go wrong. Common issues include sign-in loops, sessions that end before the task is finished, uploads that hang at a percentage, and dashboards that load slowly or not at all. Recorder problems on the participant side are also frequent and often get reported as platform outages. Before filing a report, check your internet connection and try a different browser. Clear the recorder cache or reinstall the app if a session will not start. Confirm your test link has not expired, and make sure any VPN or firewall is not blocking the recorder.

Questions

Is UserTesting down right now?

According to reports on this page, UserTesting looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for UserTesting yet.

Why does my recorded session fail to upload?

Uploads usually fail because of an unstable connection or an outdated recorder. Check your network, restart the recorder, and try again. If the upload bar stays at zero for a long time, the issue may be on the server side and worth reporting here.

Can I recover a session that ended before I finished?

Often yes. If the recorder captured any footage before closing, the platform may save a partial submission. Contact support with the test link and the approximate time of the session, and avoid restarting the test until support confirms what was saved.

UserTesting - error and failure reports, troubleshooting methods

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