Is Xactimate down or not working?

What happened to Xactimate, why did the service go down and not work? Here you can see who else is having the same problem with Xactimate, as well as possible solutions. According to our statistics, the following most often do not work: App, Claims, Login, Website.

Current status: No failures

At the moment, according to our data, Xactimate is working fine, but single failures are possible. If Xactimate does not work for you, then report your problem and write a comment.
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Xactimate outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/129858329732
  • Twitter: http://www.twitter.com/Verisk
Xactimate is a property claims estimating platform used by adjusters, contractors, and insurers. This status page tracks whether its app, login flow, and website are working. When reports spike here, it usually means estimates are not saving, logins are failing, or the desktop and cloud services are slow or unreachable. Check back for updates as we confirm the scope of any problem.
Xactimate lets users build detailed repair estimates for property damage claims. It runs as a desktop application, a mobile app, and a web platform, with projects and price lists synced through Xactware's cloud services. Most people use it daily to sketch properties, price line items, and send estimates to carriers. Problems tend to show up in a few places. Sync failures can leave projects stuck or outdated. Login errors can block access to the desktop app or the online version. Slow performance while sketching or generating reports is also common during high-traffic periods. Price list downloads sometimes fail or hang. Before reporting an issue, check your internet connection and make sure your Xactimate version is current. Try signing out and back in, since expired sessions often look like an outage. If projects will not sync, confirm you are using the same profile on every device. Clearing the local cache can fix sketch or report glitches on desktop.

Questions

Is Xactimate down right now?

According to reports on this page, Xactimate looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Xactimate yet.

Why can I not sign in to Xactimate?

Expired sessions and outdated app versions cause most login failures. Sign out completely, close the app, reopen it, and try again. If the problem continues, the login service may be down — check this page for confirmed incidents.

My project will not sync. What should I do?

First verify your internet connection and confirm you are signed in with the same profile across devices. If sync still fails, the cloud sync service may be disrupted. Avoid deleting local projects while the issue is active, since they will sync once service recovers.

Xactimate - error and failure reports, troubleshooting methods

Is Xactimate down or not working?
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