Is CityFibre down or not working?

What happened to CityFibre, why did the service go down and not work? Here you can see who else is having the same problem with CityFibre, as well as possible solutions. According to our statistics, the following most often do not work: E-mail, Internet, Login, Total blackout, Website.

Current status: No failures

At the moment, according to our data, CityFibre is working fine, but single failures are possible. If CityFibre does not work for you, then report your problem and write a comment.
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CityFibre outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 22:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100063624190731
  • Twitter: http://www.twitter.com/CityFibre

About CityFibre

CityFibre is a British company that owns, installs and maintains fibre-to-the-building networks. It operates as a business.
CityFibre is the UK's largest independent full-fibre network builder. If you use a broadband provider that runs on CityFibre lines, this page tracks whether problems sit with the network itself or somewhere else. Status updates here cover outages, slow connections, and trouble with logins, email or the website.
CityFibre builds and runs fibre-to-the-building networks across the UK. Unlike national providers, it sells wholesale access to ISPs, which then offer broadband to homes and businesses. So when the network has an issue, it usually shows up for many customers of one provider at the same time. Common problems include a total loss of connection, slow speeds during evening peaks, and a router that will not authenticate. The CityFibre website can also be unreachable while service itself is fine. Before reporting a fault, check the obvious things. Make sure the router has power and all lights look normal. Restart it once and wait a few minutes. Check that the Ethernet or Wi-Fi link is active on your own device. If neighbours on the same provider are also offline, the fault is likely in the shared network rather than your home. Keep your provider's account details handy. Repairs and compensation go through your ISP, since CityFibre does not bill households directly. Note when the outage started and whether your router shows a connected light. That detail speeds up diagnosis.

Questions

Is CityFibre down right now?

According to reports on this page, CityFibre looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for CityFibre yet.

Why does my ISP say the fault is with CityFibre?

CityFibre owns the physical fibre network that many ISPs rent. Your provider can see whether the connection reaches CityFibre's equipment. If it stops there, the network team investigates. Your ISP still handles your account and updates.

Can I report an outage directly to CityFibre?

In most cases, no. CityFibre works wholesale, so fault reports go through your broadband provider. Contact your ISP's support line and ask them to raise it with CityFibre if the network checks out.

CityFibre - error and failure reports, troubleshooting methods

Is CityFibre down or not working?
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