Is GOV.UK ID Check down or not working?

What happened to GOV.UK ID Check, why did the service go down and not work? Here you can see who else is having the same problem with GOV.UK ID Check, as well as possible solutions. According to our statistics, the following most often do not work: App Is Frozen, App Update Issue, App Won't Open, Login, Poor App Speed, Server Connection.

Current status: No failures

At the moment, according to our data, GOV.UK ID Check is working fine, but single failures are possible. If GOV.UK ID Check does not work for you, then report your problem and write a comment.
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GOV.UK ID Check outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0
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Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 02:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

GOV.UK ID Check status, reported issues, and troubleshooting notes in one place. If the app freezes, refuses to open, or fails during login, this page collects recent user reports and the checks that most often fix it. No account or personal details are needed to view this page.
GOV.UK ID Check is a mobile app used to confirm your identity for government services online. It scans an identity document, often a passport, and takes a face check before linking you to a GOV.UK account. The process is usually short, but it depends on your camera, your network, and the verification service being available.

Questions

Is GOV.UK ID Check down right now?

According to reports on this page, GOV.UK ID Check looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for GOV.UK ID Check yet.

Why does the identity document scan keep failing?

Poor lighting, glare on the document, or a blocked camera permission are the usual causes. Use even light, place the document on a plain surface, and check the app has camera access in your phone settings.

What should I do if the app will not open after an update?

Restart your phone first, then make sure the update fully installed in your app store. If it still will not open, delete and reinstall the app, then sign in again with the same details.

GOV.UK ID Check - error and failure reports, troubleshooting methods

Is GOV.UK ID Check down or not working?
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