Is Help Scout PBC down or not working?

What happened to Help Scout, why did the service go down and not work? Here you can see who else is having the same problem with Help Scout, as well as possible solutions. According to our statistics, the following most often do not work: Login, Server Connection, Website.

Current status: No failures

At the moment, according to our data, Help Scout is working fine, but single failures are possible. If Help Scout does not work for you, then report your problem and write a comment.
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Help Scout outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 21:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Twitter: http://www.twitter.com/helpscout

Facts

Official website helpscout.com
Started 2011, 2011
Country United States

About Help Scout

Help Scout is a provider of help desk software, classified as a business. It was founded in 2011. The company operates in the United States and is headquartered in Boston. Its official website is https://www.helpscout.com/. The company is also known as Help Scout PBC.
Help Scout is a help desk platform used by support teams to manage customer conversations over email and chat. This status page tracks the services that make it work: the website, the login flow, and the server connections that carry your mailbox data. If something feels off, check here first before filing a ticket. We keep this page updated whenever an incident is confirmed.
Help Scout gives support teams a shared inbox, customer profiles, and automation tools so they can answer customers from one place. Teams rely on it daily for email support, live chat, and reporting.

Questions

Is Help Scout down right now?

According to reports on this page, Help Scout looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Help Scout yet.

Why can I load the website but not sign in?

A working website with a failing login usually means an authentication issue rather than a full outage. Check that your password is current and that cookies are allowed. Try a private browser window to rule out a stale session. If the problem continues, an incident may be affecting the login service.

My conversations are not sending. What should I check first?

Message delivery depends on server connections between Help Scout and mail providers. First confirm your own internet connection is stable and that no firewall or proxy is blocking the service. Try sending again after a short wait. If other teams in your account can send normally, the issue may be specific to your mailbox settings.

Help Scout - error and failure reports, troubleshooting methods

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