Is President's Choice Optimum down or not working?

What happened to PC Optimum, why did the service go down and not work? Here you can see who else is having the same problem with PC Optimum, as well as possible solutions. According to our statistics, the following most often do not work: App, App Is Frozen, App Update Issue, App Won't Open, Check-out, Login, Order Tracking, Poor App Speed, Product Page, Search, Server Connection, Shopping Cart, Website.

Current status: No failures

At the moment, according to our data, PC Optimum is working fine, but single failures are possible. If PC Optimum does not work for you, then report your problem and write a comment.
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PC Optimum outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/385998901784180
  • Twitter: http://www.twitter.com/pc_optimum

Facts

Official website pcoptimum.ca
Started 2018
Country Canada

About PC Optimum

PC Optimum, also known as President's Choice Optimum, is a rewards program based in Canada. It launched in 2018 and operates through its website at pcoptimum.ca.
PC Optimum is Canada's largest loyalty program, and most days it works quietly in the background. Points load, offers refresh, and checkouts go through without a hitch. When something breaks, it is usually the app, the website, or the connection between your account and the store till. This page tracks reported problems in real time, so you can see whether an issue sits with PC Optimum or closer to home.
PC Optimum lets shoppers earn and spend points at Loblaw-affiliated stores across Canada, including President's Choice brands. You manage everything through the app or the website: personalized offers, points balances, and redemption at checkout. The common trouble spots are login failures, points not appearing after a purchase, offers that fail to load, and the app freezing or refusing to open. Server connection errors tend to spike during busy shopping periods. Checkout and shopping cart issues usually trace back to the retailer's side rather than the rewards program itself. Before reporting a problem, check that the app is updated to the latest version. Try signing out and back in, and confirm your credentials on the website first. A cached session can make your balance look wrong when it isn't. If the site loads fine but the app doesn't, the fault is likely local to the app on your device.

Questions

Is PC Optimum down right now?

According to reports on this page, PC Optimum looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for PC Optimum yet.

Why did my points not show up after a purchase?

Points can take time to post, especially if the card wasn't linked at checkout. If they still haven't appeared after a reasonable wait, sign in on the website and check your transaction history before contacting support.

The app won't open or keeps freezing. What should I try?

Start with an app update, then clear the app cache or reinstall it. If the website works normally while the app fails, the issue is with the app on your device rather than the PC Optimum service.

PC Optimum - error and failure reports, troubleshooting methods

Is President's Choice Optimum down or not working?
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