Is Smartone down or not working?

What happened to Smartone, why did the service go down and not work? Here you can see who else is having the same problem with Smartone, as well as possible solutions. According to our statistics, the following most often do not work: E-mail, Mobile Internet, Mobile Phone, No Signal, Texting, Total blackout, Website.

Current status: No failures

At the moment, according to our data, Smartone is working fine, but single failures are possible. If Smartone does not work for you, then report your problem and write a comment.
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Smartone outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
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Total weight in 24 hours: 0 Busiest hour: 23:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/5950283502

Facts

Owned by Sun Hung Kai Properties
Parent organization Sun Hung Kai Properties
Official website smartone.com, smartoneholdings.com
Started 1992

Related

  • Sun Hung Kai Properties

About Smartone

SmarTone is a telecommunications company headquartered in Hong Kong. It was founded in 1992 and is owned by Sun Hung Kai Properties, which also serves as its parent organization. Its official website is https://www.smartone.com/. The company has also operated under the name SmarTone-Vodafone and is known in Chinese as 數碼通.
SmarTone is a telecommunications company based in Hong Kong, founded in 1992 and owned by Sun Hung Kai Properties. This status page collects user reports about SmarTone services, including mobile phone calls, mobile internet, texting, and email. If something is not working on your phone or data connection, check here first to see whether others are reporting the same problem.
SmarTone provides mobile phone and mobile internet services in Hong Kong. Its network covers voice calls, text messaging, data connections, and related email services for customers across the city. The problems most often reported with a mobile carrier are no signal, slow or unavailable mobile data, failed text messages, and trouble placing or receiving calls. Less often, the company's website or customer email systems may stop responding, or a wider total blackout affects all services in an area. Before assuming a network outage, check a few things on your side. Confirm that airplane mode is off and your SIM card is seated properly. Try toggling mobile data off and on, or restarting the device. Check that your account is active and your data allowance has not run out. If other people nearby on the same network report issues too, the problem is likely on the carrier side.

Questions

Is Smartone down right now?

According to reports on this page, Smartone looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Smartone yet.

Why does my mobile data work but calls keep dropping?

Voice calls and mobile data use different parts of the network, so one can fail while the other works. Confirm your signal strength is stable and try toggling airplane mode. If calls keep failing while data stays fine, check this page to see if other users report call problems.

How can I tell if the problem is my phone or the network?

Restart your device, reseat the SIM card, and test in a different location. Ask someone nearby on SmarTone whether they have issues. If their connection works and yours does not after these steps, the fault is likely with your device, SIM, or account rather than the network.

Smartone - error and failure reports, troubleshooting methods

Is Smartone down or not working?
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