Is Sumup down or not working?

What happened to Sumup, why did the service go down and not work? Here you can see who else is having the same problem with Sumup, as well as possible solutions. According to our statistics, the following most often do not work: App, Credit Card, Payments, Website.

Current status: No failures

At the moment, according to our data, Sumup is working fine, but single failures are possible. If Sumup does not work for you, then report your problem and write a comment.
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Sumup outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 21:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/100063610407070
  • Twitter: http://www.twitter.com/SumUp

Facts

Official website sumup.com, sumup.com, sumup.com, sumup.com
Started 2011
Country United Kingdom

About Sumup

SumUp is a British financial technology and payment services company. It was founded in 2012 and is headquartered in London, United Kingdom. The company operates in the payments industry and offers a mobile app alongside its payment services. Its main website is sumup.com.
SumUp provides card readers, payment processing, and business tools for small merchants. When its services have problems, payments may fail, the app may not load, or card readers may stop connecting. This page tracks SumUp status and helps you tell the difference between a service outage and an issue with your own setup.
SumUp is a London-based fintech company founded in 2012. It builds card terminals, mobile apps, and online payment tools so small businesses can accept card and contactless payments without long contracts. Typical problems involve card transactions declining, the merchant app failing to sync, card readers losing their Bluetooth or mobile connection, or checkout and dashboard pages not loading. Network and card scheme issues can look like SumUp outages even when the platform itself is fine. Check a few things on your side first. Confirm your card reader is charged and connected. Test your internet connection. Try the transaction again, or switch to another device. If everything local works but payments still fail, the issue is likely on SumUp's end.

Questions

Is Sumup down right now?

According to reports on this page, Sumup looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Sumup yet.

Why is my card reader not connecting to the SumUp app?

This is usually a Bluetooth or device issue rather than an outage. Restart the reader and your phone, make sure Bluetooth is enabled, and check that both have charge. If the reader still will not pair while the app works otherwise, the problem is likely with the reader or your device.

What should I do if a customer's payment was declined but the card works elsewhere?

Check that your reader has a stable connection, then retry the payment once. If it keeps failing, take payment by another method and note the time and amount. This makes it easier to reconcile later if the issue turns out to be on SumUp's side.

Sumup - error and failure reports, troubleshooting methods

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