Is Amazon Alexa App down or not working?

What happened to Amazon Alexa, why did the service go down and not work? Here you can see who else is having the same problem with Amazon Alexa, as well as possible solutions. According to our statistics, the following most often do not work: App, Connectivity, Login, Server Connection, Voice Control, Website.

Current status: No failures

At the moment, according to our data, Amazon Alexa is working fine, but single failures are possible. If Amazon Alexa does not work for you, then report your problem and write a comment.
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Last mass failure data
Data about the mass failure began to arrive on Oct 11, 2026 7:50 PM, the service resumed its work on Oct 11, 2026 7:45 PM. Failure duration: 5 minutes.

Amazon Alexa outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 17:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Recent mass outages

  • Data about the mass failure began to arrive on Oct 11, 2026 7:50 PM, the service resumed its work on Oct 11, 2026 7:45 PM. Failure duration: 5 minutes.

Last 90 days

1 mass outages in 90 days. Median length . Reports most often arrive around UTC.

Other services in this category

Official links

  • Facebook: http://www.facebook.com/293444394190504
  • Twitter: http://www.twitter.com/alexa99

Facts

Developer Amazon
Official website alexa.amazon.com
Started 2014

Related

About Amazon Alexa

Amazon Alexa is a virtual assistant service developed by Amazon. It was introduced in 2014. It runs on mobile platforms including iOS, Android, and Fire OS, and is available via https://alexa.amazon.com/. Alexa belongs to the categories of virtual assistant, intelligent personal assistant, and voice assistant.
Amazon Alexa is Amazon's virtual assistant, available through smart speakers, mobile apps, and wearables like Echo Frames and Echo Buds. It answers questions, controls smart home devices, and handles everyday tasks by voice. Because it depends on Amazon's servers, your internet connection, and your account login, problems can come from several places. This page collects current status information and user reports so you can see at a glance whether others are affected too.
Alexa is a voice-controlled assistant developed by Amazon. You speak to it through an Echo device, the mobile app, or supported hardware, and it responds using Amazon's cloud services. Almost every command travels over the internet, which means the service has more moving parts than a typical app. When things go wrong, it is usually one of a few areas: the Alexa service itself, login and account authentication, device connectivity, or voice recognition failing to respond. Server-side issues tend to hit many users at once. Local problems usually affect only your setup. Before reporting an issue, check the basics. Confirm your Wi-Fi is working and the device has power. Try the wake word and listen for a response tone. If nothing happens, restart the device and make sure the Alexa app is up to date. Signing out and back into your Amazon account resolves many login-related faults.

Questions

Is Amazon Alexa down right now?

According to reports on this page, Amazon Alexa looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

The last mass outage ran from Oct 11, 2026 7:50 PM to Oct 11, 2026 7:45 PM (5 minutes).

Why does my Echo device stop responding to the wake word?

This is often a local issue rather than an outage. Check that the device is powered on and not muted, then confirm your Wi-Fi connection is stable. A restart usually helps. If the device connects fine but voice requests fail, the problem may be on Amazon's side.

What should I do if I cannot sign in to the Alexa app?

First check your Amazon account credentials and make sure you are using the correct region. Clear the app cache or reinstall the app if the login screen stalls. If credentials are correct and the app still fails, the authentication service may be experiencing problems, and reports on this page will reflect that.

Amazon Alexa - error and failure reports, troubleshooting methods

Is Amazon Alexa App down or not working?
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