Is Hangzhou Tuya Information Technology Co. down or not working?

What happened to Tuya Smart, why did the service go down and not work? Here you can see who else is having the same problem with Tuya Smart, as well as possible solutions. According to our statistics, the following most often do not work: App, E-mail, Hosting, Internet, Login, Managed Services, Phone, Total blackout, Website.

Current status: No failures

At the moment, according to our data, Tuya Smart is working fine, but single failures are possible. If Tuya Smart does not work for you, then report your problem and write a comment.
Add comment

Tuya Smart outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0
Hour
Weight 0 0 0 0 0 0

Total weight in 24 hours: 0 Busiest hour: 10:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Twitter: http://www.twitter.com/tuyasmart

Facts

Official website tuya.com, tuya.com
Started 2014
Country People's Republic of China

About Tuya Smart

Tuya Smart, also known as Hangzhou Tuya Information Technology Co. or Tuya Inc., is an IoT product supplier from Hangzhou, China. The company was founded in June 2014 and operates in the People's Republic of China. Its official websites are tuya.com and tuya.com/cn.
Tuya Smart powers many smart home devices through its cloud platform and mobile apps. When the service has problems, lights, plugs, cameras, and sensors from many different brands can stop responding at once. This page tracks reported issues with the Tuya platform so you can tell whether the fault is on their side or in your own setup.
Tuya Smart is an IoT platform based in Hangzhou, China. It supplies the cloud backend, apps, and device firmware used by a wide range of third-party smart home brands. If you control your devices through the Smart Life app or a branded equivalent, that device almost certainly talks to Tuya servers. Common problems include failed logins, devices showing as offline, scenes and automations not triggering, and slow responses when switching devices on or off. Because so many brands share the same infrastructure, one platform incident can affect products from several manufacturers at the same time. Before reporting a fault, check your own network first. Confirm your router has internet access and that your phone is on the same network or on mobile data. Power-cycle a device that appears offline and wait a minute or two for it to reconnect. If the app itself fails to load, try reinstalling it or clearing its cache. If other smart devices in your home respond normally, the issue is more likely with the Tuya platform.

Questions

Is Tuya Smart down right now?

According to reports on this page, Tuya Smart looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Tuya Smart yet.

Why did all my smart devices go offline at the same time?

Tuya provides the cloud backend for many brands, so a platform problem can affect devices from several manufacturers at once. Check your router and device power first, then look at current reports to see if others are affected.

Do I need a Tuya account to use devices built on the platform?

No. You log in through the app your device's brand provides, such as Smart Life or a branded equivalent. That app connects to Tuya's servers behind the scenes.

Tuya Smart - error and failure reports, troubleshooting methods

Is Hangzhou Tuya Information Technology Co. down or not working?
Leave your comment describing the failure and share with other users how to solve the problem.
  • No registration required.
  • Messages with obscene language and insults, as well as breaking the law, are not allowed to be published.
  • Active links in the text of the message are not published, but displayed in plain text.
  • It is forbidden to post your own and other people's personal data: addresses, phone numbers, emails, accounts in instant messengers, etc.