Is Mukuru down or not working?

What happened to Mukuru, why did the service go down and not work? Here you can see who else is having the same problem with Mukuru, as well as possible solutions. According to our statistics, the following most often do not work: App, Funds Transfer, Login, Payments, Purchases, Website.

Current status: No failures

At the moment, according to our data, Mukuru is working fine, but single failures are possible. If Mukuru does not work for you, then report your problem and write a comment.
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Mukuru outage reports in the last 24 hours

User reports by hour (UTC), last 24 hours

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Total weight in 24 hours: 0 Busiest hour: 00:00 UTC (weight 0)

How this score compares

Current 24-hour weight is 0. Warnings start at 20, Failed at 50. Median services on this language today is 0.

Other services in this category

Official links

  • Facebook: https://www.facebook.com/18019274292
  • Twitter: http://www.twitter.com/mukurudotcom

Facts

Country Kenya

About Mukuru

Mukuru (Q22082395) is classified as an informal settlement in Nairobi City, Kenya (Q114), and is an instance of slum (Q201759).
Mukuru is a remittance and payment service that lets people send money, pay bills, and make purchases from an app or the website. When something stops working here, it usually affects one part of the service rather than everything at once. This page collects live status reports, groups them by problem type, and shows recent patterns so you can tell a local issue from a wider incident.
Mukuru offers fund transfers, payments, and purchases through its app and website. Accounts are tied to a login, so authentication problems can block access even when transfers themselves are fine. Outages on this kind of platform tend to fall into a few groups: login failures, slow or failed transfers, and payment errors at checkout. Sometimes only the app is affected while the website still works, or the other way around. Before you report a problem, check your internet connection and try the other channel if you have it. Make sure your app is updated, and confirm your payment details are current. If a transfer is pending, note that delays can happen on the receiving side too. The status feed below shows what other users are reporting right now.

Questions

Is Mukuru down right now?

According to reports on this page, Mukuru looks fine for most people. Isolated failures still happen — report yours if you are stuck.

When was the last mass outage?

We do not have a recorded mass outage for Mukuru yet.

Why can I log in on the website but not the app?

The app and website do not always fail at the same time. Update the app first, then clear its cache or reinstall it if the login still fails. If the website works, you can use it in the meantime and report the app issue separately.

What should I do if a transfer seems stuck?

Check the transaction status in your account history first. If it is still pending, wait for the status to change before retrying, since a duplicate transfer is hard to reverse. If it stays pending for a long time, contact support with the transaction reference.

Mukuru - error and failure reports, troubleshooting methods

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